Shipping Policy

Template — replace bracketed text with your store's specific details.

Thank you for shopping with [Store Name]! Please review our shipping policy below for details on order processing, delivery times, and tracking.

Order Processing Time

All orders are processed and dispatched within 1–2 business days of purchase. Orders are not processed or shipped on weekends or holidays.

If we experience a high volume of orders, dispatch may be delayed by a few days. If there will be a significant delay, we will contact you via email or phone.

Shipping Times

Once your order has been dispatched, estimated delivery times are as follows:

Please note that delivery times are estimates and start from the date of dispatch, not the date the order was placed. Delivery times may vary depending on your location and local customs processing.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

• [Free shipping on orders over $X]
• [Flat rate shipping: $X]
• [Shipping cost calculated based on weight/destination]

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to track your package. Please allow [24–48 hours] for tracking information to update after dispatch.

International Shipping & Customs

We currently ship to [list countries/regions, or "most countries worldwide"].

Please be aware that international orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We are not able to predict what these charges may be, as they vary by country.

Customs delays can occasionally affect delivery times beyond our estimated shipping window.

Multiple Items & Separate Shipments

If you order multiple items, they may be shipped from different warehouses and arrive in separate packages at different times. You will receive tracking information for each shipment.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please:

1. Check your tracking information for updates.
2. Confirm that the shipping address entered at checkout was correct.
3. Allow an additional [3–5 business days], as occasional delays can occur with customs or carriers.

If you still have concerns after this time, please contact us at [support email] with your order number, and we'll be happy to help.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us at [support email] as soon as possible — we'll do our best to update it before dispatch, but cannot guarantee changes once an order has been processed.

Questions?

If you have any questions about your shipment, please reach out to us at [support email]. We're happy to help!